We use Brightpearl inventory management software in our ecommerce business. Here’s another post from my Brightpearl Automation series.
Ecommerce stores normally send various sms notifications to their customers. These include: ‘your order has been shipped’, ‘we couldn’t reach you by phone, please call back’, ‘your payment has been received successfully’ etc. This is a good way to communicate crucial information to your customers, especially if they don’t rely so much on email, as does our typical customer here in Ukraine.